Privacy policy

Effective Date: June 3, 2026

At CrewLAB, we take the privacy and security of our athletes, coaches, and community seriously. This Privacy Policy describes how CrewLAB ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our merchandise store at merch.crewlab.io (the "Site").

This policy applies specifically to our e-commerce storefront operations and supplements the primary CrewLAB Platform Privacy Policy.

1. Information We Collect

When you interact with our Merch Store, we collect information directly from you, automatically through cookies, and from our third-party e-commerce partners.

  • Information You Provide Directly: * Contact Details: Name, email address, phone number.
    • Shipping & Billing Info: Shipping address, billing address, and payment confirmations. (Note: CrewLAB does not store your raw credit card numbers. All payments are processed securely via third-party encryption).
  • Information Collected Automatically (Usage Data):
    • When you browse the Site, we automatically collect data about your device, browser type, IP address, time zone, and how you interact with our products (e.g., items viewed, pages visited, or abandoned carts) using cookies, pixels, and web beacons.

2. How We Share Your Information with Core Services

To fulfill your orders, we rely on trusted, industry-standard partners. We share your personal data only as required to complete your transactions:

  • Shopify: We use Shopify to power our online storefront. Shopify processes your personal information to host our store and manage checkout. You can read how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • Order Fulfillment Partners: Because our gear is custom-made to order, we securely share your name, shipping address, and item choices with our trusted manufacturing and shipping partners solely to produce your items and mail them directly to your door.
  • Payment Processors: Your payments are routed through safe, encrypted gateways (such as Stripe or Apple Pay) to verify and authorize transactions.

CrewLAB never sells, rents, or leases your personal information to third-party brokers or advertisers.

3. How We Use Your Personal Information

We use the information we collect to run an efficient, high-quality storefront for our sports community:

  • Fulfilling Orders: To process payments, arrange for custom production through our printer partners, provide tracking numbers, and manage invoices/order confirmations.
  • Customer Support: To assist you with sizing questions, order updates, or defective product replacements via info@crewlab.io.
  • Risk & Fraud Prevention: To screen orders for potential risk or fraudulent activity (specifically looking at IP addresses and billing data).
  • Store Optimization: To analyze how athletes and coaches navigate our collections, allowing us to build a better user experience.

4. Marketing Communications

If you explicitly opt-in at checkout, we may send you occasional emails about new CrewLAB gear drops, seasonal challenge collections (like Summer Smasher or Winter Wipeout), or store discounts. You can opt-out or unsubscribe from these promotional emails instantly at any time by clicking the "Unsubscribe" link at the bottom of the email.

5. Cookies and Tracking Technologies

Our Site uses cookies to remember your preferences and keep track of items in your shopping cart. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Merch Store checkout experience may not function properly.

6. Your Rights & Data Retention

Depending on where you live (including California under CCPA/CPRA or the EU under GDPR), you may have the right to access, correct, or request the deletion of the personal information we hold about you.

When you place an order through the Site, we will maintain your Order Information for our business records (such as tax compliance and warranty accounting) unless and until you ask us to delete this information.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request regarding your data, please contact us by e-mail at info@crewlab.io.